AI reply suggestions inside your Telegram conversations

The assistant sits next to the send button, in every Telegram conversation opened in the CRM. Results appear above the message box as three options the closer can compare before choosing.

Correcting and translating start from the text already in the message box. Suggesting needs at least one message in the conversation, so the AI knows what it is answering.

A suggestion is only useful if it fits the conversation. The AI therefore gets the context the closer would have in front of them:

• the last 25 text messages exchanged with the lead (media without text are skipped);
• the lead’s name, Telegram username, pipeline stage, broker UID and the internal notes on their record;
• the tone instructions saved for your workspace, and the workspace language, used when the lead’s language is unclear.

The reply is written in the lead’s language, detected from the conversation. A lead who writes in Spanish gets suggestions in Spanish, even if your workspace is in English.

The instructions given to the AI are set in the product and written for a trading affiliate closer:

• write in the first person, as the closer, in one to three sentences;
• never invent an amount, a date, a promise of returns or a guarantee;
• leave no field in brackets to fill in: the reply is ready to go.

In the workspace settings, the AI tab has an “AI reply tone” field. You write your instructions there in plain text: formal or casual address, length, words to avoid, how to present your channel. They apply to suggestions, corrections, translations and the improvement of saved replies. Only members with the permission to manage settings can change them.

The same tab shows the number of AI generations for the current month.

A message’s menu also offers “Translate”: the message, received or sent, is translated into the closer’s interface language (French, English or Spanish). Useful to understand a lead before answering with the Translate action in the message box.

The AI Center screen, visible to members who have the permission, brings together two tools that do not depend on a conversation:

When the answer is not in your knowledge base, quick search gives a general answer and is instructed not to invent broker-specific facts.

In the saved replies screen, the “Improve (AI)” button suggests reworked versions of a template, keeping variables such as {prenom}. The improved template is then available by typing “/” in any conversation.

Suggestions are produced by an AI model from the context described above. The CRM keeps neither the text sent to the AI nor its answers: per workspace and per month, it only records the number of generations and the volumes processed.

AI is free and unlimited during the launch phase, like the rest of the product: see pricing.

AI suggestions serve the replies your closers write. Messages sent without a human step come from stage automations and automatic follow-ups, which use your own message templates, never AI-generated text.